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    In the event that you are not totally satisfied with any purchase, you may cancel your contract at any time up to 14 working days after the day of delivery.

    Returns will be at your cost and postage will refunded on arrival and inspection. You must get proof of postage from your local post office or courier. It is highly recommended that you use a tracked and signed for service. If you fail to identify proof of postage then you are liable for any lost items.

    We are unable to except any returns on sale items. 

    We cannot be held liable for goods that fail to arrive.

    Our Returns Address is: 28 The Chantry, Harlow, Essex, CM20 2LX


    Unless you have an offer providing free returns which we run from time to time, then you will have to pay for return postage yourself. However, we will happily post you out a different size or style for free.

    Returning Faulty Goods and Warranty Claims

    Please contact us should your goods become faulty, please do not send faulty items back without prior arrangement or without a returns number.

    All goods come with a 12 month guarantee*. If an item is delivered faulty or becomes faulty through normal use within the first 30 days we may offer the option of a refund, repair or replacement. For purchases over 30 days we will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace or return the item to us if they feel there has been no manufacturing fault. Please e-mail with your order number and daytime contact number.

    * Refunds will be provided should we establish the items were delivered faulty and may take 5-7 working days to process.